Refunds and Returns Policy – ShopMovies Limited

Effective Date: January 13, 2024

At ShopMovies Limited, we value your satisfaction and have crafted a Refunds and Returns Policy to ensure a fair and transparent process for both our customers and sellers in our marketplace.

Initiating a Return:

  1. Contacting the Seller:

    • For both physical and digital products, customers must initiate a return by first contacting the respective seller within 14 days of receiving the product.
    • Seller contact details can be found on the product page or order confirmation.

  2. Communication with Seller:

    • Customers will communicate with the seller to discuss the reason for the return and possible resolutions.
    • Sellers are committed to responding promptly and working collaboratively to address concerns.

Physical Product Returns:

  1. Conditions for Return:

    • Physical products must be returned in their original condition, unused, and with all original packaging within 14 days of seller communication.

  2. Return Shipping:

    • Customers are responsible for return shipping costs unless the return is due to a defect or error on the seller’s part.
    • Sellers will provide return instructions and may offer a prepaid shipping label for eligible returns.

  3. Refund Process:

    • Once the returned physical product is received and approved by the seller, refunds will be processed within 7 business days.
    • Refunds will be issued through the original payment method.

Digital Product Refunds:

  1. Eligibility:

    • Refunds for digital products are considered within 14 days of purchase.
    • Sellers will assess eligibility based on the specific circumstances of the request.

  2. Refund Process:

    • To request a refund for a digital product, customers must contact the seller. Sellers will review the request and process refunds within 7 business days if approved.

Customer Support:

For any additional assistance or concerns, our Customer Support team is available at shopmovies.ltd@gmail.com. We are here to facilitate communication between customers and sellers, ensuring a smooth and fair resolution process.

Address: ShopMovies Limited
Satellite Town, Lagos
Nigeria

This policy is effective from January 13, 2024, and may be subject to updates. Please review our website for the most current version. ShopMovies Limited is dedicated to fostering a marketplace that prioritizes customer satisfaction and fair business practices.