Return Policy
If the item you received doesn’t match the description in the original listing, or if it arrived faulty or damaged, you’re covered under the Shopmovies Money Back Guarantee. You can return it even if the seller’s returns policy says they don’t accept returns.
If you no longer want an item, you’ll be able to see in the listing if the seller offers returns, how long you have to request a return, and any other conditions. You can check the listing by selecting the item in your Purchase history.
Once you start a return, the seller has 2 business days to resolve your issue. If your problem isn’t solved at the end of those 2 days, you can ask us to step in and help.
Start a return
To start a return, select the item order number you want to send back from your recent purchases above, or use the button below.
Return your item by using our support ticket
Once you’ve started a return, you can check on the status of your request at any time.
You can also start a return in your Purchase history. See the instructions below to find out how:
What happens after you’ve started a return
The seller has 2 business days to get back to you. How they respond depends on the reason for your return.
Remember to send an email to Shopmovies with your order number and inform us that you have dispatched the item to seller.
Send the item back
When the seller accepts your return, you’ll receive an email to your Messages with the subject “Send the item back or something else”. You’ll need to send it back within 3 business days. Who covers the shipping costs depends on why you’re returning it.
When you send your item back we recommend using tracked shipping. Adding tracking details to your return helps protect against delays or issues in the refund process.
When you’re sending the item back, repack it carefully, and keep in mind that the condition you send the item back to the seller in is important.
Get your refund
Once the seller receives the item back from you, or once they’ve agreed to refund you and let you keep the item, they have 2 business days to issue your refund, means seller will inform Shopmovies to issue fund to you. When they do, you’ll receive an email letting you know.
It usually takes 3 to 10 business days for a bank transfer refund to go through. If you paid with a credit card, it may take up to 25 days to process, depending on your card provider.
Get help from Shopmovies
Most of the time if you have an issue with a purchase the seller will be able to solve it for you. However, if after 3 business days the seller hasn’t been able to resolve your problem, we’re always ready to step in and help. Once the 3 business days has passed, you can ask us to step in within 21 business days of opening the request.