If the item you received doesn’t match the description in the original listing, or if it arrived faulty or damaged, you’re covered under the Shopmovies Money Back Guarantee. You can return it even if the seller’s returns policy says they don’t accept returns.
If you no longer want an item, you’ll be able to see in the listing if the seller offers returns, how long you have to request a return, and any other conditions. You can check the listing by selecting the item in your Purchase history.
Once you start a return, the seller has 2 business days to resolve your issue. If your problem isn’t solved at the end of those 2 days, you can ask us to step in and help.
To start a return, select the item order number you want to send back from your recent purchases above, or use the button below.
Once you’ve started a return, you can check on the status of your request at any time.
You can also start a return in your Purchase history. See the instructions below to find out how:
How to return an item from your Purchase history
- Find the item in your Purchase history and select support ticket.
- Select your reason for the return.
- If the item arrived damaged, broken, or faulty, you have the option to add up to 6 pictures showing any scratches or defects.
- Select Send.